Refund & Cancellation Policy

Cancelling

Cancel anytime via the manage-subscription link in your dashboard (Paddle customer portal). Your paid plan stays active until the end of the current billing period, then returns to Free. No partial-period charges are created by cancelling.

Refunds

If the service failed to process your invoices due to a fault on our side, contact support within 14 days of the charge with the affected job IDs and we will review a refund for that period. Refunds, when approved, are issued through Paddle to the original payment method. Change-of-mind refunds after substantial usage in a period are not normally available.

Failed payments

If a renewal payment fails, Paddle retries according to its schedule; your paid access is retained while the subscription is past due, and is removed if the subscription is cancelled or expires unpaid.